Last updated: October 2026
We want you to feel confident when purchasing a VitanWella digital guide.
This policy applies to all paid VitanWella digital products sold through our store, in any language, including individual eBooks and eBook bundles. Free products (such as free previews or sample chapters) are not covered, as no payment is taken.
14-Day Satisfaction Guarantee
If you purchase a VitanWella eBook or bundle and, after receiving it, decide that it is not right for you, you can request a refund within 14 days of your purchase.
To request a refund, simply contact us at hello@vitanwella.co.uk and include the email address used for your purchase and your order details.
We will review your request and, where it meets the conditions of this guarantee, issue a full refund of the purchase price.
Conditions
- The refund request must be made within 14 days of the original purchase.
- This guarantee applies to the original purchase of the eBook or bundle. A bundle is refunded as a whole, for the price paid for the bundle.
- The guarantee does not apply to repeated or duplicate purchases of the same product.
- Once a refund has been issued, you must stop using the eBook and delete any downloaded copies.
- We reserve the right to refuse refund requests that appear to involve fraud, abuse of the refund policy or repeated refund claims.
- This voluntary guarantee does not affect any legal rights you may have under UK consumer law.
Faulty or inaccessible digital content
If the eBook is corrupted, inaccessible, materially different from its description, or there is another technical problem preventing you from accessing the product, please contact us. We will first try to resolve the problem or provide a replacement where appropriate.
Where you are legally entitled to a refund under applicable consumer law, your statutory rights are not affected.
How refunds are made
Approved refunds will normally be made using the original payment method used for the purchase.
Where a refund is due under applicable consumer law, it will be made in accordance with the relevant legal requirements. UK consumer law provides specific remedies for faulty digital content, including repair, replacement and, in appropriate circumstances, a price reduction or refund.
Contact
For refund requests or questions about an order:
Email: hello@vitanwella.co.uk
VitanWella
vitanwella.co.uk